Terms of Service

Velora provides a hosted WhatsApp communication workflow that allows a business to receive, review, and reply to inbound customer messages with the help of AI and a business-managed knowledge base.

Customers are responsible for:

- ensuring they have the right to use connected WhatsApp assets

- keeping account credentials and API tokens secure

- reviewing and maintaining the accuracy of their knowledge base content

- complying with Meta, WhatsApp, and applicable legal requirements

The service may not be used for unlawful, deceptive, abusive, spammy, or rights-infringing activity.

We aim to keep the service available but do not guarantee uninterrupted operation. Features may change, be suspended, or be removed at any time.

The service depends on third-party providers including Meta WhatsApp Cloud API, hosting providers, database providers, and AI providers. Their availability and policies may affect the service.

To the maximum extent permitted by law, the service is provided on an “as-is” and “as-available” basis without warranties of any kind.

We may suspend or terminate access if the service is misused, required by law, or necessary to protect the service or other users.

For service or legal questions, contact:
support@geniuslab.agency