Privacy Policy

Velora is a WhatsApp-based customer communication assistant operated by Genius Lab Agency. This service helps businesses receive, review, and reply to inbound WhatsApp messages using a managed knowledge base and AI-assisted response generation.

We may process WhatsApp profile information, phone numbers, message content, business settings, and knowledge base content required to operate the service.

We process this data only to deliver customer support and sales-assistance workflows for the business using the platform.

We use information to:

- receive inbound WhatsApp messages

- generate business-approved replies

- store conversation history for the account owner

- maintain product security, reliability, and auditability

We do not sell personal information. Data may be processed by infrastructure and service providers required to run the product, including hosting, database, AI, and messaging providers.

Data is retained for as long as necessary to provide the service, meet operational requirements, resolve disputes, and comply with legal obligations.

We apply reasonable administrative and technical safeguards to protect stored information. No system can guarantee absolute security.

Depending on your location, you may have rights to request access, correction, or deletion of certain personal information. Requests can be sent to the contact address below.

For privacy questions or requests, contact:
support@geniuslab.agency